FAQ
All Bomibox most frequently asked questions
FAQ
What is Bomibox
Bomibox - This is a monthly mystery Korean Beauty Box filled with full or deluxe sample sized Korean skincare, makeup, beauty & body products. You can choose to receive the box as a once off gift, monthly or every 3 months. We also have 3 month gift options.
What payment methods do you accept
We accept any valid credit card and Paypal. We have no visibility of your credit card information.
Do you ship worldwide
We ship worldwide including APO/DPO. To see international shipping rates, you can click on the Get Box button, once you put in your address, the shipping fees will show.
When is my the next box shipping
If you order before we are sold out or before the close off date which is usually the 15th of the month, you will receive the same month's Bomibox. If you order after the 15th you will receive the next box. We ship between the 31-5 of every month.
Will I receive a tracking number for my shipment?
Yes. You will receive an email notification that your order has been shipped with a tracking number..
I made a mistake on my order, can I still change my details?
Provided we have not yet shipped out your product, you are able to change your details. Just send us an email!
Can I cancel at anytime?
Yes - just log into your account and cancel your subscription. If you simply want to skip a month and not cancel you can also do that.
My box has not arrived
Check your tracking number on your account, or you can follow up with your local post office. You can also pop us an email directly at hi@bomibox.com
What brands do you work with?
We work with many trusted and authentic Korean beauty brands. We test and select brands that are popular, cult favorites, underground secrets, trending or new.
Can I send a Bomibox or Bomibag as a gift?
Yes, just select the option for "Gift" on the final checkout page. Your payment details will be used, but you can add the gift recipient's address and email as well as a gift message. If your gift won't arrive in time, you can also click on E-cards on the menu and select a free e-card to send to your recipient so they know to expect a gift from you.
Are the products authentic?
Yes - all our products are 100% authentic and imported directly from the manufacturers in South Korea.
When will I be billed?
You will be billed as soon as you subscribe for your first box, and then on the last day of the month, at the end of the period you selected.
When will I receive my first one?
If you order before the 15th you will receive your box between 3-5 of the following month. If you order after the 15th you will receive your box the 3-5 a month later.
How much is international shipping
Shipping to international destinations is based on your country. It ranges from $12 to $25 depending on your country. The rates will show once you enter your address on the checkout page.
How long does shipping take?
In the US, delivery takes 3-6 days. International orders can take 10-14 business days depending on your country and also on any customs procedures.
Do you offer refunds?
Yes. If you are not happy with your box, let us know by emailing us at hi@bomibox.com. Please note refunds are only given on returned boxes with unopened products.
I made a mistake and need a refund?
No problem! Just drop us an email and we will refund you. The refund request is sent to your bank immediately. You will receive the money back into your account as soon as your bank clears it. It typically takes a few days depending on your bank.
Do you have an affiliate program?
Yes. Please click on the Affiliate link on the Connect link menu for more information.
Do you offer free boxes for review?
Yes. Please send us a DM from your account with your name and delivery address. We will add you to our Reviewer list.
Do you do blogger or influencer collaborations?
Yes. Please send us a DM from your account with your name and delivery address. We will add you to our Reviewer list.
Can I skip a month?
Yes! Just login to your BomiBox account via your order confirmation email and select the "Skip Month" renewal.
Can I order then cancel immediately to get one box?
Yes you can.
Where can I see ingredients for the products?
All Product Info is available on our website. Click on the Product Info link. For ingredient analysis, visit http://www.cosdna.com for a complete analysis.
Do you work with brands or other businesses?
If you represent a brand or have a business enquiry, please send an email directly to ru@bomibox.com.
What is the value of the products?
We don't include the value of the products in the BomiBox as the purpose of the box is to be like a gift to yourself and almost no one includes the value of gifts when they give one.
In the information age, value has also become subjective with so many sites offering the same product for different prices, with some following the Manufacturer's Suggested Retal Price, others for lower prices excluding shipping and others for higher prices including shipping. Even so, with all the given scenarios, the BomiBox value still surpasses the cost of your subscription per month.
Depending on the products for that month, you can estimate each product at anything from 1.5 - 3 times the value of what you're paying for your BomiBox subscription per month.
STILL HAVE ANY QUESTIONS?
- hi@bomibox.com
